Who is this article for?

Module Developers or Administrators who want to review search logs

A Module Developer or an Area Administrative role is required.

Whenever an error message is displayed that is not easily identified, look at the Search Logs screen using the Miramar UI, which is available to users with the Area Administrator role.

The Search Log screen shows details othe logging specific to a session, which is 

On-prem search logs
The architecture behind the Search Logs screen is resource-heavy and therefore not set up by default for non-hosted customers. If the platform is running on-prem, please submit a ticket for more information.

The Search Log screen provides Administrators with access to a user's current session, irrespective of the machine or process that managed the logging. In the event of an error, this search log can pinpoint the location of the error, rendering it an invaluable resource for Ideagen support personnel. Furthermore, it serves as an essential troubleshooting tool to be included in any issue related to a support ticket. Use Build Log File to return the results of the session, logging it to a text file for easier presentation and searching.

Since the Platform is stateless, one request may be handled by one server and the next request by another. This is further complicated by the fact that components of a request may even be distributed across multiple processes.

For example, if a developer writes an inefficient DXL to minimize the amount of disruption the function might cause, a rule execution could be performed in an independent worker process (the rule of thumb when creating a Cloud platform is to give developers the freedom to make mistakes without it affecting anyone else).

Search tip
Use the reverse toggle to reverse sort the search log making the most recent events appear at the top of the list.

Ctrl-Shift-F12

If opening an object takes a long time on a desktop, gather specific timing information by hitting Ctrl-Shift-F12 together. That will generate a pop-up like the following:

Mobile Search Logs

Log files are only available to mobile users with debug mode enabled.

To put the app in debug mode, open the settings menu and tap on the Ideagen logo seven times.

When debug mode is enabled, you'll see a little "bug" icon at the bottom of the screen. Reproduce your error, then tap the bug icon to open the console logging, from which you can share the contents using your device's default email app.

Report findings by notifying your Technical Account Manager (TAM) or by submitting a ticket.