Who is this article for?

Users requiring support with Ideagen EHSQ (Formerly the DevonWay platform)

An Active Ideagen Support Service Level Agreement (SLA) is required.

To streamline the support process, your organization's Main Administrator acts as an internal representative and serves as a subject matter expert (SME). They are proficient in providing first level end user support. 

If the Main Administrator is unable to provide the requisite assistance, please contact us by opening a ticket.

If you are a customer with a Legacy support and maintenance agreement (Silver, Gold, Platinum, Diamond), you can find relevant support information in the Legacy tab.

If you are a customer on a Success Plan (Essentials, Standard, Premier), you can find relevant support information in the Essentials, Standard, or Premier tabs.