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Setting up the mobile application
Who is this article for?
Users wanting to use the mobile application.
Supported mobile device and platform account are required.
This article walks you through the process of installing, enrolling, and signing in to the mobile application.
1. Installing the app
The mobile apps are only available for download on Google Play, Apple AppStore, and Microsoft Store.
To avoid difficulties with installation, ensure that you download and install the latest version available for your device.
To install the app:
- Open the app store on a supported device.
- Search for Ideagen EHSQ Enterprise.
- Tap Install.
- Follow on-screen instructions.
Are you a Windows device user?
Get in touch with us to request the latest supported version of the app.
2. Enrolling in the app
You can enroll in a specific environment in two ways.
2.1. QR code
To enroll using a QR code:
- Log in on Desktop/Web.
- Open the Profile menu.
- Click Activate Mobile.
- Open the mobile app.
- Tap Enroll with QR Code.
- Scan the code from Desktop/Web.
2.2. Company code
To enroll using a Company code, contact your Technical Account Manager (TAM). The Company code is a unique identifier assigned to each organization using the platform. It helps the app determine which tenant (i.e., which company environment) to connect to.
3. Signing in to the app
To sign in to the app:
- Open the app.
- Select the connection.
- Enter the username and password (if SSO not enabled).
- Tap Sign In.
If a company has implemented security measures like IP restrictions, it may be essential to establish a connection to a Virtual Private Network (VPN) or a specific network before you can successfully log in. This is a precautionary step designed to enhance security by ensuring that only users from approved locations can access the company's systems.
Always ensure that you are following the company's guidelines for remote access to maintain compliance and security integrity.
For additional information visit the Mobile Developer Guide or Mobile Deployment Considerations.