Who is this article for?

Ideagen EHSQ Enterprise or Decani Users searching for troubleshooting solutions. 

No responsibilities and elevated access required.

A spinning loading indicator often means that the system has encountered an unhandled exception in the JavaScript code. That is a rare occurrence, but it can happen, especially if network irregularities lead to unusual race conditions.

In addition, if the browser is having trouble drawing all or part of the screen, or if the login screen takes an exceptionally long time to load, that may be indicative of general network issues.

In both cases, help us identify what the browser is doing by pressing F12 from Chrome to open the Developer Tools function. The Console tab will display the errors, and the Network tab will look at network traffic.

Report findings by notifying your companies Customer Support Administrator to submit a ticket.