Who is this article for?

Mobile Users and Admins supporting company mobile updates.

An active Mobile application is required.

MDM (Mobile Device Management) enables IT administrators to securely deploy, manage, and monitor mobile devices across the organization. For the Ideagen Mobile App, MDM ensures secure installation, controlled access, compliance, and efficient device lifecycle management. 

Ideagen Mobile apps are compatible with iOS, Android, and Windows 10 devices, allowing flexibility in device selection. Depending on your organization's policy, the app can be downloaded from public app stores or distributed through your corporate Mobile Device Management (MDM) system. 

Users will be informed 2 to 3 weeks in advance of a Mobile release, allowing them to adequately prepare for the launch. Please work with your IT department to implement the Mobile Device Management (MDM) releases.

Release Cadence  

• Planned releases occur every 6-8 weeks.
• Hotfixes are issued as needed for critical issues.
• Clients are notified in advance with detailed release notes.
• Mobile release roadmap and release notes are published in advance (3 months in advance for the next upcoming

Release Channels

• Available via Apple App Store(iOS) and Google Play (Android).
• Windows: Ideagen periodically distributes beta test builds for manual installation via side-loading. These releases are made available to customers on a case-by-case basis. Contact your Technical Account Manager (TAM) for more information
• Clients are notified prior to public release via Technical Account Managers (TAM) or visiting the Mobile release roadmap and release notes .
• MDM Admins can review the Mobile Developer Guide for more information.

Release Process Flow

• Planning - Features prioritized based on roadmap and client needs.
• Development & QA - Comprehensive feature development and testing.
• Internal Testing - Regression, device, and performance testing.
• Alpha App Testing– Optional Alpha App testing for complex and critical functionality
• Client-Specific Testing – Beta App testing for the released items and features.
• Release Approval - Final internal (and client in specific cases) sign-off.
• App Store Submission - Review and publish (24-72 hrs.)
• Release Notification - Includes release notes and documentation.
• Post-Release Monitoring - Continuous tracking of stability and feedback.

Client Responsibilities (if applicable)

• Ideagen encourages all mobile customers to nominate a few admins for mobile beta testing.
• Communicate release roadmap and rollout plans to end users.
• Manage MDM Roll Outs.
• Test pre-release builds (UAT and Beta App Testing) and provide sign off for critical releases.
• Report post-release issues promptly.

Support After Release

• We monitor application stability and crash reports
• OS compatibility and user feedback
• Critical issues addressed via hotfixes as required.
• 2 Weeks Hyper care for Critical and Complex features (For E.g., Release of new Native Android App)

Mobile users can view the Getting started with the mobile application article for assistance setting up a device.